Frequently Asked Questions & Privacy Policy

Shipping

Shipping is FREE! Orders typically ship within 5 business days. Due to agricultural restrictions we are unable to ship to AZ, AK, HI, and PR. 

Winter Shipping

We take extra care packing your plants in the winter to help them arrive safe and happy to their new homes. We’ll use extra packaging materials to help insulate your plant and include heat packs when necessary. You’re more likely to receive more hardy, cold tolerant plants during the winter months, such as certain fern, Juniper, and bulb varieties.

Refund and Replacement Policy

We offer refunds for any unshipped orders. We are unable to offer refunds on shipments that have been shipped and marked 'delivered' by the shipping carrier. We recommend paying close attention to scheduled shipping and delivery dates. Please make arrangements to reschedule or redirect packages that you will be unable receive before they leave our doors. Once your order has shipped, we are happy to replace damaged or defective products promptly. We require photos or other approved documentation for replacement requests. We are unable to accept returns. Please contact us at Sales@MyGardenBox.com to request refunds or replacements. We are glad to consider all other requests regarding product satisfaction on an individual basis. We grow best with a healthy dose of your feedback, so please reach out with any questions, comments, and curiosities.

Cancellation Policy

You may cancel your subscription at any time. Canceling a subscription only ensures a subscription will not renew in the future and does not cancel or refund any unshipped boxes. If you need to cancel future shipments or are unsure if you have remaining boxes, please contact us at Sales@MyGardenBox.com as we’ll be happy to help. You can check the status of your subscription and manage your subscription status from your account page here.

Will we send the same plant more than once?

We won’t send you the same exact plant within a 12 month period if you have a continuing subscription.  However, after 12 months, some varieties might be incorporated into an updated collection . We like to keep things fun and interesting, so we will always update the containers and other components so you won’t receive the exact same collection. If you subscribe to multiple products at once, we are unable to guarantee you won't receive the same plant variety. If you place a new subscription order or subscribe to several products and are worried about receiving duplicates, please reach out to us at sales@mygardenbox.com with your order number. 

Need to contact us?

Whether you want to make sure your subscription is set up the way you prefer, need a replacement, have any plant care questions, or just want to chat about your plants, we're here to help. You can contact us via email at Sales@MyGardenBox.com or by phone at  (888) 593-2708. . Our typical office hours are M-F 9am-4pm CST, though we do our best to get back to you as soon as possible.

Privacy Policy

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With CrateJoy, vendors and other      third parties who perform services on our behalf (e.g. IT management,      payment processing, data analytics, customer support, cloud storage,      fulfillment and shipping).
• With business and marketing      partners to provide marketing services and advertise to you. For example,      we use CrateJoy to support personalized advertising with third-party      services based on your online activity with different merchants and      websites. Our business and marketing partners will use your information in      accordance with their own privacy notices. Depending on where you reside,      you may have a right to direct us not to share information about you to      show you targeted advertisements and marketing based on your online      activity with different merchants and websites. You can exercise your      rights to opt-out of those uses here .
• When you direct, request us or      otherwise consent to our disclosure of certain information to third      parties, such as to ship you products or through your use of social media      widgets or login integrations.
• With our affiliates or otherwise      within our corporate group.
• In connection with a business      transaction such as a merger or bankruptcy, to comply with any applicable      legal obligations (including to respond to subpoenas, search warrants and      similar requests), to enforce any applicable terms of service or policies,      and to protect or defend the Services, our rights, and the rights of our      users or others.

Relationship with CrateJoy

The Services are hosted by CrateJoy, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with CrateJoy as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain CrateJoy enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with CrateJoy. To provide these enhanced features, CrateJoy may make use of personal information collected about your interactions with our store, along with other merchants, and with CrateJoy. In these circumstances, CrateJoy is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. 

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request      access to personal information that we hold about you.
• Right to Delete. You may have a right to request      that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request      that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive      a copy of the personal information we hold about you and to request that      we transfer it to a third party, in certain circumstances and with certain      exceptions.
• Right to Opt out of Sale or      Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of      the "sale" or "share" of your personal information or      to opt out of the processing of your personal information for purposes      considered to be "targeted advertising", as defined in      applicable privacy laws. You can exercise your rights to opt-out of those      uses here. Please note that if you visit our      website with the Global Privacy Control opt-out preference signal enabled,      depending on where you are, we will automatically treat this as a request      to opt-out for the device and browser that you use to visit the website.      If we are able to associate the device sending the signal to a CrateJoy  account, we will apply the opt out      request to the account as well. To learn more about Global Privacy      Control, you can visit https://globalprivacycontrol.org/. Other than the      Global Privacy Control, we do not recognize other "Do Not Track"      signals that may be sent from your web browser or device.
• Managing Communication      Preferences. We may send you promotional emails, and you may opt out of      receiving these at any time by using the unsubscribe option displayed in      our emails to you. If you opt out, we may still send you non-promotional      emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. 

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at mbishop@cottagehillnursery.com or contact us at 9960 Padgett Switch Road, Irvington, AL, 36544, US