Frequently Asked Questions

Refund and Replacement Policy

We offer refunds for any unshipped orders. We are unable to offer refunds on shipments that have been shipped and marked 'delivered' by the shipping carrier. We recommend paying close attention to scheduled shipping and delivery dates. Please make arrangements to reschedule or redirect packages that you will be unable receive before they leave our doors. Once your order has shipped, we are happy to replace damaged or defective products promptly. We require photos or other approved documentation for replacement requests. Please contact us at Sales@MyGardenBox.com or (850) 898-3295 to request refunds or replacements. We are glad to consider all other requests regarding product satisfaction on an individual basis. We grow best with a healthy dose of your feedback, so please reach out with any questions, comments, and curiosities.

Cancellation Policy

You may cancel your subscription at any time. Canceling a subscription only ensures a subscription will not renew in the future and does not cancel or refund any unshipped boxes. If you need to cancel future shipments or are unsure if you have remaining boxes, please contact us at Sales@MyGardenBox.com as we’ll be happy to help. You can check the status of your subscription and manage your subscription status from your account page here.

Will we send the same plant more than once?

We won’t send you the same exact plant within a 12 month period if you have a continuing subscription.  However, after 12 months, some varieties might be incorporated into an updated collection . We like to keep things fun and interesting, so we will always update the containers and other components so you won’t receive the exact same collection. If you subscribe to multiple products at once, we are unable to guarantee you won't receive the same plant variety. If you place a new subscription order or subscribe to several products and are worried about receiving duplicates, please reach out to us at sales@mygardenbox.com with your order number. 

Need to contact us?

Whether you want to make sure your subscription is set up the way you prefer, need a replacement, have any plant care questions, or just want to chat about your plants, we're here to help. You can contact us via email at Sales@MyGardenBox.com or by phone at (850) 898-3295. Our typical office hours are M-F 9am-4pm CST, though we do our best to get back to you as soon as possible.

Are you ready for your plants?

Join thousands of others who are enjoying the beauty and benefit that plants bring into your home, office, or patio. We ship our plants fresh from our greenhouses where they are hand selected daily. Our crew is ready to send you a box of plant happiness!