We take extra care packing your plants in the winter to help them arrive safe and happy to their new homes. We’ll use extra packaging materials to help insulate your plant and include heat packs when necessary. You’re more likely to receive more hardy, cold tolerant plants during the winter months, such as certain fern, Juniper, and bulb varieties.
We offer refunds for any unshipped orders. We are unable to offer refunds on shipments that have been shipped and marked 'delivered' by the shipping carrier. We recommend paying close attention to scheduled shipping and delivery dates. Please make arrangements to reschedule or redirect packages that you will be unable receive before they leave our doors. Once your order has shipped, we are happy to replace damaged or defective products promptly. We require photos or other approved documentation for replacement requests. We are unable to accept returns. Please contact us at Sales@MyGardenBox.com or (850) 898-3295 to request refunds or replacements. We are glad to consider all other requests regarding product satisfaction on an individual basis. We grow best with a healthy dose of your feedback, so please reach out with any questions, comments, and curiosities.
You may cancel your subscription at any time. Canceling a subscription only ensures a subscription will not renew in the future and does not cancel or refund any unshipped boxes. If you need to cancel future shipments or are unsure if you have remaining boxes, please contact us at Sales@MyGardenBox.com as we’ll be happy to help. You can check the status of your subscription and manage your subscription status from your account page here.
We won’t send you the same exact plant within a 12 month period if you have a continuing subscription. However, after 12 months, some varieties might be incorporated into an updated collection . We like to keep things fun and interesting, so we will always update the containers and other components so you won’t receive the exact same collection. If you subscribe to multiple products at once, we are unable to guarantee you won't receive the same plant variety. If you place a new subscription order or subscribe to several products and are worried about receiving duplicates, please reach out to us at firstname.lastname@example.org with your order number.
Whether you want to make sure your subscription is set up the way you prefer, need a replacement, have any plant care questions, or just want to chat about your plants, we're here to help. You can contact us via email at Sales@MyGardenBox.com or by phone at (850) 898-3295. Our typical office hours are M-F 9am-4pm CST, though we do our best to get back to you as soon as possible.